RETURN POLICY

Customer satisfaction is our goal! GraceHairZA offers a 7-Day Return guarantee.

If you are unhappy with your purchase, please feel free to contact us for return / refund / cancel / exchange.

How To Apply Return/Refund

1. If you believe you have received defective or incorrect items, please report via e-mail within 7 days upon receipt. Detailed descriptions, pictures, and/or videos in report email(s) to service@gracehairza.com are helpful in accelerating the return/refund process.

2. Kindly contact our customer service via email and get the return address and other details for your return.Our customer service team will respond to you on service time, our service time is 09:00-20:00 GMT+8.

3. If you need to return, please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will contact you and process an exchange or a refund.

Return

1. Kindly note that we DO NOT provide shipping labels.

2. To be eligible for a return,your items must be unused,in the same condition that you received,and in its original packaging (including all the gifts).We also require a receipt or proof of purchase to complete your return.

3. You may be responsible for covering shipping costs for return items and shipping charges must be prepaid.

4. Please note that unauthorized returns will not be accepted. Any extra fee caused by not following the instructions we offered is borne by the buyer.

Refund

1. Refund will be processed and automatically returned to your original method of payments in 7-15 days. Kindly email us before the refund process if there's any changes for your payment account. We hold no responsibility as soon as the refund has been processed.

2. If the return is due to the buyer's responsibilities (such as don't like/want, ordering wrong products/sizes), we will take off $20 from your refund as restocking fee/handling fee. We may also deduct the refund for short of gift(s).

3. The $20 fee may also be charged on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

Returnable Items

1. Items must be unworn, unwashed, uncut and unstyled (free of any stains from makeup, deodorant, or wear) and with the product's package attached.

2. The incorrect items sent to us will be discarded upon receipt. We reserve the rights to solely define, limit, refuse, and/or reject returns from customers at any time due to:

1) With an irregular or excessive return history, or involving worn, altered, laundered, damaged or missing items, etc.

2) Potential fraudulent or criminal activity.

In these situations, our team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all our customers across the globe.

3. Kindly note that customized orders are not eligible for returns. Confirm all the details of your requirements before making customization to your order.

Cancel

You can cancel/change your order before your order packed in our warehouse (2 hours upon payment) through our customer service via service@gracehairza.com. You may need to pay a $10 fee for cancellation/modification of personal reasons. Kindly notice that we cannot cancel the order if the product is already shipped out.


Please feel free to contact us at service@gracehairza.com for any assistance. We will do our very best to help you and reply to all messages on service time. Luvme Hair reserves the right(s) of final interpretation for all the policies here.